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      Items are shipped from the United States. Free Shipping to domestic addresses. $35 fee for international orders. 

      Shipping Methods

      We reserve the right to ship orders via FedEx, USPS or UPS. Below is a list of items that cannot ship via air. These items will be pulled from any orders shipped air and will be shipped via ground separately. The customer will be responsible for the ground shipping charge of the separate items.

      • TFF - Fix a Flat
      • TFS - Flint Starter
      • TPS - Portable Stove
      • LCWM - Waterproof Matches
      • LCW5 - 5 in 1 Whistle
      • SWUH - Body Warmers   

      We reserve the right to refuse 3rd party shipping accounts. 

      Production Lead Times

      We ship all orders (containing less than 10 Survival Kits) out within 2-5 business days. We often are able to make same day shipments. Sometimes shortages may occur with products. If there are circumstances where we do not have an item to fulfill an order, we will notify the customer. We will either ship the products we do have and then make a second shipment for the missing items as soon as we receive them, or we will wait to ship the entire order together. Please note that it is rare that this will occur but uncontrollable circumstances may cause shortages.

      For large orders of survival kits, we may require a lead time. We also may require a lead time for large product orders as well.

       

      Number of Kits            Business Days for Production
      10-100   5-15
      101-1000    10-45 
      1001+    45-60 

       

      The above figures represent estimates. If something occurs out of our control which delays the shipment, ESS will not be held responsible. Shipping times vary depending on the destination of the products. You will get tracking information for your order. 

      International Shipments: 

      Any packages that ship internationally need to check with customs officials to make sure all items in the order will pass through without any issues. If there is extra documentation that we need to include with the package, you will need to notify us so we can try to retrieve the documentation before the package leaves the warehouse. Any storage fees related to customs or holds in other countries is the responsibility of the customer to pay.  Please note, some documents that we may have to retrieve can have extra charges; the customer is responsible for paying the extra charges.  

      Australia Orders:  Due to customs rules and regulations we are not able to ship any flammable products to Australia.  Any freight orders going to Australia must have a heat treated and stamped pallet. 

      Per the Return Policy, ESS will NOT accept any returns for any shipments outside the continental United States.

      Wise Products: Due to customs rules and regulations we are not able to ship any Wise Food Storage products outside of the USA. 

      Canada Orders: Due to customs we are not able to ship First Aid Kits to Canada. All customers are responsible for customs fees, duties, and taxes upon arrival. If fees are refused the package will be abandon and no refund will be issued. Or the customer may pay for return shipping back to ESS if they would like a refund.